Standard shipping typically takes 3-5 business days, while express shipping takes 2-4 business days. Please allow 1-2 business days for order processing before shipment.
How much is shipping?
We offer free standard shipping on all orders. For orders over $50, a flat shipping rate of $4.99 applies. Express shipping options are calculated at checkout.
Can I track my order?
Yes! Once your order ships, we will send you a confirmation email containing your tracking link and order number. You can also track your package directly through our website’s tracking portal.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply.
2. Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and with all tags attached to qualify for a full refund.
How do I start a return?
To start a return, please visit our online Returns Portal, enter your order number and zip code, and follow the prompts to print your prepaid shipping label.
Can I exchange an item?
We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund/reshipment.
What if my order arrives damaged?
We are so sorry for the inconvenience! Please contact our support team immediately with your order number and clear photos of the damaged item. We will ship a replacement right away.
3. Orders & Payment
What payment methods do you accept?
We accept Bank transfer as well as all major credit cards (Visa, Mastercard)(later to come).
Can I change or cancel my order?
Because we process orders quickly, changes or cancellations can only be made within 1 day of placing your order. Please contact our support team via live chat or email immediately if you need assistance.
Is my payment information secure?
Absolutely. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and financial information. We never store your full credit card details on our servers.
I didn’t get a confirmation email. What do I do?
Please check your spam or promotions folder, as automated emails can sometimes end up there. If you still can’t find it, contact us with your full name and email address so we can locate your order.
4. Product & Sizing
How do I pick the right size?
You can find our detailed size chart on every product page next to the size selection dropdown. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your product colors accurate?
We display our products with the highest color accuracy possible. However, individual screen settings, brightness levels, and lighting conditions may cause minor variations in shade.
What if an item is out of stock?
If an item is sold out, you can sign up for restock alerts on that specific product’s page. Simply enter your email address, and we will notify you as soon as it becomes available again.
